Chapter XIV

A patient may lodge a complaint with the complaints committee regarding the following decisions taken by the head of the institution:

A complaint may be lodged against a decision to restrict freedom of movement as referred to in Article 33 after such restriction has lasted for one…

The person in care shall lodge a complaint by submitting a written complaint to the secretary of the complaints committee of the institution where…

The complaint shall be heard by a complaints committee appointed by the supervisory committee from among its members, consisting of three members…

The secretary of the complaints committee shall send a copy of the complaint to the head of the institution. The head of the institution shall…

The complaints committee shall provide the complainant and the head of the institution the opportunity to make oral comments regarding the complaint…

The complainant has the right to be assisted by a legal aid provider or another confidant who has been granted permission to do so by the complaints…

The chair of the complaints committee may postpone the consideration of the complaint for a definite or indefinite period if they are of the opinion…

Pending the decision on the complaint, the chair of the appeals committee may, at the request of the complainant and after having heard the head of…

The complaints committee shall render a decision as soon as possible, but in any event within a period of four weeks calculated from the date on…

The decision of the complaints committee shall provide for the total or partial: