Chapter XIII

A juvenile may lodge a complaint with the complaints committee regarding a decision taken by or on behalf of the director concerning him, relating to:

The juvenile shall lodge a complaint by submitting a written complaint to the complaints committee at the institution where the decision complained…

The complaint shall be heard by a complaints committee appointed by the supervisory committee from among its members, consisting of three members…

The secretary of the complaints committee shall send a copy of the complaint to the director.

The complaints committee shall provide the complainant and the director the opportunity to make oral comments regarding the complaint, unless it…

The complainant has the right to be assisted by a legal aid provider or another confidant who has received permission to do so from the complaints…

Pending the decision on the complaint, the chair of the appeals committee may, at the request of the complainant and after having heard the director…

The complaints committee shall render a decision as soon as possible, but in any event within a period of four weeks calculated from the date on…

The decision of the complaints committee shall provide for the full or partial: